Service & speed
The success of our company is based primarily on the complete satisfaction of our customers and their enduring confidence in our products and services. We consider the individual and constant support of our customers paramount.
Our customer service distinguishes itself by its flexibility, speedy implementation and reliability. We achieve this by placing qualified contact persons or even entire teams at the disposal of our customers.
Are you imagining products that you have not yet been able to realise? None of your traditional partners have been able to produce your desired item or deliver it on schedule? Your advertising does not stand out from that of your competitors? Then we are the ones you now need.
- Our staff are trained to take as much as possible of your work off your hands and to partner you in the development of promotional articles and gifts. A competent contact person will assist you – from the idea, via development and down to production supervision and delivery.
- Speed is the concern of every customer. Our direct contact with the factories (no agents) enables us to respond fast, providing quotations to ensure rapid development and production.
- Our detailed quotations will normally obviate the need for further queries.
- We will on request offer you design services, 3D animations and prototype developments in close coordination with the factory.
- Meticulously detailed sample development in coordination with our producing factories constitutes a crucial step in our process.
- Our staff will draw up product proposals for your consideration or propose ideas on how to realise your desired items on your own.
Our strengths
- More than 100 patented products
- Innovations team and university cooperation
- Directly imported special products
- Top social and material standards
- Excellent quality test system
Would you like to raise your profile above conventional advertising media?
We are the holders of more than 100 patents in various fields that we will be able to adapt to your requirements without loss of patent protection and on request cede to you exclusively in your sector. More than 2 million patented products have been sold to date. We will be happy to compile an overview of those of our patents that are relevant to your business for you.
The following links will take you to our patent categories:
Bath & hygiene articles
Innovative brewery articles
Unique household articles
Special bags
Technology highlights
Innovative World Cup and European Cup articles
Patent-protected world debut: Open Monitor
Our own Innovations team will suggest suitable articles and develop and customise your products in cooperation with several universities.
It is important that your innovative articles will have a distinguishing feature to serve as a unique selling point on the market. We will try to protect innovations by patenting wherever possible, to prevent your competitors from producing similar articles.
Discussions will be held with producers during the development phase already to establish whether the idea may be implemented in the form of a viable product.
Our international cooperation with several universities allows us to develop products to suit foreign cultures, needs and interests.
Our products are subject to stringent internal and external quality testing and productions are monitored on site by external field workers.
For major production volumes or complicated special productions, we will dispatch selected, trained persons to the factories to examine the material before start of production.
Several production checks are carried out in the course of production, for immediate remedy of possible misunderstandings and for swift corrective action.
The factory will naturally carry out 100% quality inspections before packaging the goods.
Renowned test laboratories will carry out final pre-shipment inspections of high volume productions to assure you and us that the product satisfies your requirements to perfection.
You are more than welcome of course to send us your criteria for examination.
We will gladly turn your concrete ideas for a promotional article into a directly imported special product. Our Innovations team will of course gladly lend its support in your brainstorming or even develop your desired product jointly with our partner universities and the developers in our factories.
As specialist for directly imported special products, we accept full liability for quality. To guarantee this, we need the support of strong partners. This is why we check new factories and even traditional partners for compliance with the quality standards at regular intervals.
Starting from BSCI, Sedex, SA 8.000, Fair Trade and down to your specific requirements: We can offer you partner factories with top social standards.
We ensure compliance with all European Standards and perform factory and material certifications to meet your requirements.
Over and above quality tests performed in the factories and testing by our external agents we will also carry out sample tests jointly with you in Germany.
Our test partners TÜV or SGS certify products to allow us to bindingly state that all Standards have been complied with.
Magazines and news reports are telling us that the demands made on products are constantly rising. Our staff undergo regular training to ensure they will remain up to date in this respect.
We are cooperating with several institutes to examine fully customised products or new developments for their classification under European standards before starting production.
This may lead to the exclusion of certain production plans even before starting the development.
Complicated production will be discussed with the commercial inspectorate in advance to ensure that there will be no open issues should the products be tested.
We are flexible in this respect and will adapt to suit your needs. The options range from FOB delivery with your own quality controls arranged by your company and up to full service or delivery by ourselves into your intermediate storage.
We will of course take care of all quality inspections, product management on site and delivery by sea, air or courier, including freight forwarding.
All EAR (WEEE) registrations, Dual System, battery disposal etc. will of course be arranged and registered by ourselves.
We will on request deliver full containers to your central warehouse or deliver palletised goods directly to your external depots.
We will also gladly take over full management of your competitions. This will in general involve cooperation with your agency. We can arrange the full spectrum of services – from development of the competition concept, via production and down to establishing winners and the individual dispatch of prizes.